Payment and Shipping

How can I purchase an electric bicycle?

You can directly select a model and place an order on our website. We accept various payment methods, including credit cards (Visa, MasterCard, etc.), PayPal, and bank transfers. You can choose your preferred payment method at checkout.

How do I confirm my order after payment?

Once your payment is successful, you will receive an order confirmation email containing your order details and estimated delivery time.

Do you offer international shipping?

Yes, we provide worldwide shipping. Shipping fees and delivery times for international orders vary by destination. Please check the details during checkout.

E-bikes

What exactly is an eBike?

An ebike, short for electric bike, is a bicycle equipped with an electric motor that provides propulsion assistance to the rider. Unlike traditional bicycles that rely solely on human pedaling power, ebikes feature an integrated electric motor that assists the rider's pedaling efforts, making it easier to pedal and allowing for greater speed and distance with less exertion. The level of assistance provided by the electric motor can typically be adjusted by the rider, allowing for customizable riding experiences tailored to individual preferences and riding conditions. Ebikes are increasingly popular for commuting, recreation, and fitness, offering an eco-friendly and efficient mode of transportation.

How do eBikes work?

Ebikes, short for electric bikes, work by combining traditional pedal power with an electric motor to provide assistance to the rider. Here's how they typically work:

  • Pedal Assistance: Most ebikes are equipped with a pedal-assist system (PAS) that detects when the rider is pedaling and provides additional power from the electric motor to assist the rider's effort. The level of assistance can usually be adjusted using a control panel or display on the handlebars.
  • Electric Motor: Ebikes are powered by an electric motor, which is usually located either in the hub of one of the wheels (hub motor) or near the crankset (mid-drive motor). When activated, the motor provides assistance to the pedals, making it easier for the rider to pedal and maintain speed, especially when going uphill or against strong winds.
  • Battery: The electric motor is powered by a rechargeable battery, typically mounted on the frame of the bike. The battery's capacity determines the range and duration of assistance provided by the motor. Riders can usually choose from different power levels or modes to adjust the amount of assistance based on their preferences and riding conditions.
  • Control and Display: Many ebikes feature a control panel or display on the handlebars, allowing riders to monitor and adjust settings such as power level, battery status, and speed. Some ebikes also come with additional features like built-in lights, USB charging ports, and smartphone connectivity.

Overall, ebikes offer a versatile and efficient mode of transportation, combining the benefits of traditional cycling with the convenience and assistance of electric power. They're suitable for a wide range of riders, from commuters looking to navigate city streets to outdoor enthusiasts exploring off-road trails.

How long does it take to charge the battery?

It typically takes 2 hours to fully charge the battery, depending on the battery capacity and charger power.

What is the maximum speed of the electric bicycle?

The maximum speed of our electric bicycles is 20mph, complying with local regulations.

How much does the electric bicycle weigh?

The total weight of the bicycle is approximately 33 kilograms, varying by model.

What terrains are suitable for the electric bicycle?

Our electric bicycles are suitable for various terrains, including city roads, mountains, and gravel paths. Different models are designed for specific scenarios.

Other Common Questions

Can I ride the electric bicycle on public roads?

Yes, our electric bicycles comply with local regulations and can be ridden on public roads, but please follow traffic rules.

Do I need a license to ride an electric bicycle?

In most regions, no license is required, but regulations vary by location. Please check local traffic laws.

Do you offer a warranty?

Yes, we provide a lifetime warrantyfor all electric bicycles, covering manufacturing defects and core component failures. For specific terms, please refer to our warranty policy page.