We only ship to the contiguous lower 48 states and the District of Columbia. Bikes shipping within the United States may qualify for free shipping. Bulk orders or freight do not qualify for free shipping. Free shipping only applies to bicycles. Accessories and parts may have shipping charges applied if the order total is under $100.

If you are planning to use any third-party shipping, we cannot provide ANY additional shipping information or documentation.

Our products are usually shipped within 2-10 business days (except when the product being purchased is a pre-order) using UPS, FedEx, or USPS.
When pre-ordering a product, the estimated date of shipment will be listed under the product title on the website.

If you order an eBike, your battery may ship separately. In this event, you will receive a separate tracking number for your battery. This will help to expedite your overall shipping process.

There are in some cases delays between the time when a customer is sent the shipping confirmation email and the time when the package is scanned in at a Carrier facility. The estimated shipping date when tracking the package on the Carrier website will not be accurate until the carrier has scanned the package into their system.

GENIOEBIKE is not responsible for lost or stolen merchandise that is the result of handling by a shipping carrier.

No matter where you are located, it is your responsibility to follow the rules and regulations of your locality concerning the proper and lawful use of electric bicycles.